Question 1

Every figure is inspected before sealing. Manufacturing defects reported within 14 days of delivery with photographic evidence are replaced, and registered collectors receive priority support on limited drop issues.

Accepted Answer

Every figure passes three inspection checkpoints before sealing. If you receive a piece with a manufacturing defect — paint flaws, damaged articulation or a misprinted certificate — report it within 14 days of delivery with photographs and we will arrange a replacement.14-Day Defect ReplacementEvery figure passes three inspection checkpoints before sealing. If you receive a piece with a manufacturing defect — paint flaws, damaged articulation or a misprinted certificate — report it within 14 days of delivery with photographs and we will arrange a replacement.Response and Resolution TimeSupport requests are answered within two business days. Straightforward defect claims with clear photographs are normally approved on the first response, and replacement pieces ship on the same schedule as new orders.What Is Not CoveredNormal handling wear, display fading from prolonged direct sunlight, and damage caused after delivery are outside the replacement policy. Original packaging should be kept until you have inspected the piece, since it is required to complete a claim.

Question 2

Wholesale and OEM orders run on a deposit-then-balance structure: 30% deposit to start production and the remaining 70% against the pre-shipment inspection report, with quantities calculated to a plus or minus 3 percent tolerance.

Accepted Answer

Wholesale and OEM/ODM orders are confirmed with a 30 percent deposit that releases production, followed by the remaining 70 percent against the pre-shipment inspection report. Final documents and the shipping schedule are shared as production completes, and draft paperwork is sent for your confirmation before anything is issued.Deposit and Balance StructureWholesale and OEM/ODM orders are confirmed with a 30 percent deposit that releases production, followed by the remaining 70 percent against the pre-shipment inspection report. Final documents and the shipping schedule are shared as production completes, and draft paperwork is sent for your confirmation before anything is issued.Quantity ToleranceBecause production quantities are calculated by weight and molding yield, quotations state a plus or minus 3 percent quantity tolerance. This tolerance is agreed in writing on the order confirmation so there is no ambiguity at delivery.OEM and ODM DevelopmentWe support both OEM production from your existing designs and ODM development from concept. Send your reference art, target size and packaging direction, and our team will return a production-ready sample quote with the sculpting and prototyping rounds included.

Question 3

Yes. MANCHLD ships worldwide with insured delivery and reinforced packaging designed for collector-grade protection, using a double-wall outer carton with corner protection around the foil-stamped box.

Accepted Answer

We ship to more than 40 countries with insured worldwide delivery on every order. Tracking is issued at dispatch and shared with you directly, so you can follow the parcel from our floor to your address.Worldwide Insured DeliveryWe ship to more than 40 countries with insured worldwide delivery on every order. Tracking is issued at dispatch and shared with you directly, so you can follow the parcel from our floor to your address.Collector-Grade PackagingFigures are packed inside a double-wall outer carton with corner protection around the foil-stamped box, keeping the seal and print intact. The outer carton is designed to absorb transit impact so the display box arrives in collectible condition.Inspect Before SigningFor high-value limited drops, inspect the outer carton for crushing or punctures before signing. If damage is visible, note it with the carrier at the point of delivery and photograph the parcel — this keeps the insurance claim quick and straightforward.

Question 4

Limited edition drops are numbered runs produced once and never reproduced. Each piece includes a numbered certificate of authenticity, a foil-stamped tamper-evident box and an art card documenting the character backstory.

Accepted Answer

A MANCHLD limited edition drop is a numbered run with a defined edition size, produced once and never reissued. Once a drop sells out, that exact character, colorway and finish is permanently retired — we do not run a second batch or a reprint edition.Produced Once, Never ReproducedA MANCHLD limited edition drop is a numbered run with a defined edition size, produced once and never reissued. Once a drop sells out, that exact character, colorway and finish is permanently retired — we do not run a second batch or a reprint edition.What Is Inside the BoxEach limited drop includes the figure itself, a numbered certificate of authenticity, an art card printed on heavyweight stock documenting the character backstory and edition number, and the standard foil-stamped tamper-evident packaging.Release Cadence and Sell-Out SpeedLimited drops are released on a defined schedule rather than continuously, and the smaller runs typically sell out within minutes of going live. Restock alerts are announced to registered collectors first, so registering your account is the most reliable way to catch a drop before it closes.

Question 5

Authentic MANCHLD figures ship with a numbered certificate of authenticity, a foil-stamped box and a collector checklist inside. You can verify the edition number and series against the registration record.

Accepted Answer

Every authentic MANCHLD figure ships with three verification markers: a numbered certificate of authenticity printed on heavyweight stock, a foil-stamped box with a tamper-evident seal, and a collector checklist listing the full series roster. If any of the three is missing, treat the piece as unverified and contact us with photographs.Certificate, Foil Stamp and ChecklistEvery authentic MANCHLD figure ships with three verification markers: a numbered certificate of authenticity printed on heavyweight stock, a foil-stamped box with a tamper-evident seal, and a collector checklist listing the full series roster. If any of the three is missing, treat the piece as unverified and contact us with photographs.How to Check the Edition NumberThe certificate number matches the edition number recorded for that specific piece in its production run. Send us your certificate number, the series name and a photo of the figure and box, and our support team will confirm the record. Verification is free and typically answered within two business days.What Counterfeits Usually Get WrongCounterfeit copies most often fail on paint fidelity — look for overspray at the joint lines, missing weathering layers and loose articulation. The packaging is usually the second tell: counterfeit boxes typically have flat printing instead of foil stamping and no tamper-evident seal.

Question 6

Every MANCHLD blind box series prints its odds on the box. Standard rares average around 1 in 24 boxes and ultra-rare secret figures around 1 in 96, and each series publishes its own exact ratio.

Accepted Answer

Each MANCHLD blind box series publishes its exact character ratios on the box and on the series product page. Standard rare figures average roughly 1 in 24 boxes, while secret figures average around 1 in 96, though the precise numbers differ per series and are always printed before a drop goes live. Orders are packed at random from sealed cases, so buying a full sealed case is the only way to guarantee the published distribution.Published Odds, Not GuessworkEach MANCHLD blind box series publishes its exact character ratios on the box and on the series product page. Standard rare figures average roughly 1 in 24 boxes, while secret figures average around 1 in 96, though the precise numbers differ per series and are always printed before a drop goes live. Orders are packed at random from sealed cases, so buying a full sealed case is the only way to guarantee the published distribution.Sealed Cases vs Single BoxesSingle boxes are drawn at random from mixed inventory, so your odds stay at the published ratio for every box you open — no better, no worse. A sealed case contains a fixed assortment determined by that series' ratio, giving you the most predictable spread of characters in one purchase.No Duplicate Guarantee on Full SetsIf you purchase the full set option where offered, we remove duplicates so you receive one of every standard character in the series. Chase and secret variants are never included in set purchases — they are only available through random unboxing.

Question 7

We guarantee a +-3% tolerance on coffee stirrer quantities, strictly control damage rates during mass production, and send document drafts for confirmation before issuing.

Accepted Answer

Shortages & Quantity ToleranceFor coffee stirrers, a +-3% tolerance is normally acceptable because our quantities are calculated by weight, and weight can vary slightly between production shifts. This tolerance is stated clearly in every quotation and order confirmation.Damage Control During ProductionWe make strict controls during mass production, yet an honest 1-3% damage rate may still occur. For wooden cutlery, where cracks or damage of 2-3% are possible, we reduce the rate with automatic machines plus a manual re-check by workers before packing.Document & Paperwork HandlingFor all shipping and customs documents, we send the draft to you for confirmation before issuing the final version, so that errors in paperwork are caught and corrected in advance.

Question 8

No. Our electronic plush teddy bears are made without coatings and contain no toxic chemicals - soft plush fabric, safe polyester filling and protective layers around the electronics.

Accepted Answer

No Coatings, No ToxinsOur electronic plush teddy bears are made without coatings and do not contain toxic chemicals. You can confidently put them in the hands of children.Soft & Safe Outer Plush FabricThe outer layer uses soft, comfortable premium plush that provides a warm touch, selected to be skin-friendly and safe for everyday hugging and playing.Eco-Friendly Filling MaterialInside, we use safe and environmentally friendly filling such as polyester fiber cotton, which keeps the toy soft, light and safe.Protective Layer Around ElectronicsThe internal electronic components are surrounded by an extra layer of fabric or foam protection, ensuring durability and safety during normal use.

Question 9

Choose our factory for rigorous quality control, competitive factory-direct pricing, full OEM/ODM customization, fast sample delivery and responsive after-sales support.

Accepted Answer

Rigorous Quality ControlEvery order goes through incoming inspection, in-process control and final inspection. We keep damage rates low with automatic machines and manual re-checks, so you receive consistent, reliable products.Factory-Direct PricingAs a manufacturer, we offer competitive factory-direct prices. With our +-3% quantity tolerance policy and transparent quotations, you always know what you are paying for.OEM / ODM CustomizationWe support OEM and ODM development: custom designs, custom packaging and private labels. Tell us your idea and we will turn it into production-ready samples.Fast Sample & Bulk DeliveryQuick sample turnaround helps you validate the market fast, and our flexible production lines handle both small trial orders and large-volume shipments.Responsive Customer ServiceFrom product selection to after-sales support, our team answers quickly, sends document drafts for confirmation, and treats every client as a long-term partner.

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